Refunds and Return Policy – hdotpk

At hdotpk, we value your satisfaction and strive to ensure a hassle-free shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

• Eligibility for Returns:
  You can request a return within 7 days of receiving your order if:

  • The product is unused, unwashed, and in its original packaging.
  • The product is damaged, defective, or incorrect.

• Non-Returnable Items:

  • Items purchased during sales or promotions.
  • Customized or personalized products.
  • Products that show signs of use or wear.

• How to Request a Return:

  1. Contact our support team via support@hdotpk.com or WhatsApp.
  2. Provide your order details, a reason for the return, and photos of the product (if applicable).
  3. Once approved, we’ll guide you through the return process.

Refund Policy

• Refund Options:

  • Refunds will be processed to your original payment method or as store credit.
  • Processing time: 7-10 business days after the return is approved.

• Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the product was incorrect or defective.

Exchange Policy

Want to exchange for a different size or color? No problem! Follow the same steps as the return process, and we’ll help you make the swap.

Important Notes:

• Ensure the product is securely packed to avoid damage during return transit.
• hdotpk reserves the right to deny a return if the product does not meet the eligibility criteria.